If you're corresponding with our support team, you might be asked to send a screenshot of what you're experiencing. Here's how:
On Mac OS X, a user can take a screenshot of an entire screen by pressing ⌘ Cmd ⇧ Shift 3, or of a chosen area of the screen by ⌘ Cmd ⇧ Shift 4. This screenshot is saved to the user's desktop, with one PNG file per attached monitor.
For Mac Devices (iPhone, iPad, etc.):
On Mac Devices, screenshots are taken by pressing and holding the “Home” button and then pressing the “Sleep/Wake” (power) button. Once a screenshot is captured, it will be automatically saved to your device's Camera Roll.
For Microsoft Windows:
On Microsoft Windows, pressing Prt Sc captures a screenshot of the entire desktop and places it in the clipboard, while Alt Prt Sc captures only the active window. Once captured, the screenshot must be pasted from the clipboard into a separate program, such as Paint or GIMP, in order to be viewed or saved.