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Troubleshooting your Stream Settings
Updated

Quick Reference 

Issue Suggested Solution
Poor Network Connection If an online speed test proves you have a strong connection, follow the instructions in step 2 to reflect optimized settings. 
Your encoder is not supported Download the RTMP profile in section 2A
The current bitrate value for the stream is higher than the recommended bitrate. Change your video bitrate in section 2B
Your encoder output may not be larger than 1920x1080. It must have a 16:9 or 4:3 ratio Change your output resolution in section 2C 
Please set your FPS to 30 to continue your stream Change your frames per second in section 2D

 

Step one: Determine your internet speed

Use an online speed test, like http://www.testmy.net, to find your network's upload speed. Connections with upload speeds above 9 megabytes per second perform best. If your system does not detect a speed fast enough, hard wiring your computer to your router or increasing your internet plan may solve the issue.

Step two: Update your software settings

Output_Settings.png

2A: To help with determining the best settings your broadcasting software, the Behance team has created an RTMP profile to load these settings.

RTMP_Instructional_1.gif

In addition to loading this profile, also adjust the following.

Output_Mode.png

2B: Under the output section of your settings, make sure the output mode is set to advanced. A series of new options will appear.

BitrateandKeyframe.png

  • Set your Bitrate to 3,000. If your internet is substantially strong you can increase this, but do not exceed 4000. 
  • Change your Keyframe Interval to 2. The default is 0.

videosettings.png

2C: Under the Video section, adjust your resolution to 1920x1080 (16:9 Ratio) or 1024×768 (4:3 ratio). Behance livestreaming does not currently support dimensions larger than 1920x1080. Additionally, both Base (Canvas) Resolution and Output (Scaled) Resolution should match. If the Base (Canvas) Resolution is larger than your Output, it will result in a failed stream. 

 

ResolutionDropdowns.png 

 

2D: Adjust your common FPS Values to 30 FPS or lower. Behance livestreaming does not currently support settings exceeding 30 FPS.

Trouble deciding which FPS setting to use? For reference, 24 NTSC frames per second is the industry standard for film and television. 30 frames per second is less common, but includes a subtle amount of more information for a smoother video.